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Information for Clients

H.E.L.P. House is open to all individuals in need. All items from our food, clothing, household pantries and miscellaneous items are distributed at no charge.  Clients may visit once a week. 

At your first visit, you will be asked to complete the Ohio Department of Job and Family Services "Federal and State Funded Food Programs Eligibility to Take Food Home" form.  This is a simple form that all clients using food pantries served by the Mid-Ohio Food Bank are required to complete.  You will be asked for your name, address, phone number and how many individuals are in your family and their ages.  By signing the form, you are stating that your income it at or less than the amounts listed on the form.

After the first visit, upon check-in you will sign the same form again.  You do not have to complete it again until next July...when everyone is required to complete a new one. 

You may visit once a week.  Our food pantry is a "choice pantry".  This means that you get to select the foods you want.  The amount of food items allowed is based the number of people in your family.  In addition to the food that goes toward your limit, we also have "do not count items."  These items include, when available, fresh produce, bread, bakery items, frozen food and some other items.

Clothing and household goods are also available. As it becomes available, we also have personal care items and over-the-counter meds. Because we rely on donations and availability at the food bank, we cannot guarantee that we will have any particular item at any certain time.

Many of our volunteers are clients, so they understand your needs.  Director Dee Heilman always has a listening ear as well as other faithful volunteers Doveina and Louise.

Clients selecting food from the pantry

Volunteer Terry is helping clients with their selections

Clients checking in and others

visiting with Louise